Webinar

When identity fails: Rethinking SaaS recovery, resilience, and control

On-demand

SaaS apps like Microsoft 365, Salesforce, and Google Workspace are integral to how enterprises operate every day, yet enterprises are frequently unprepared to recover those apps in the event of an outage. SaaS resilience is fundamentally different from traditional backup and recovery, and disaster recovery assumptions have changed in cloud-first environments. A key element in recovering SaaS apps lies in identity: If you can’t recover identity, you can’t access anything else. Business stops when identity fails. Identity systems such as Microsoft Entra ID and Okta aren’t just another SaaS application – they’re the operational control plane everything else depends on.

Join Todd Thiemann (Principal Analyst for Cybersecurity at Omdia) and Paul Robichaux (Microsoft MVP and Senior Director for Product at Keepit) as they explore why identity resilience is a blind spot for many organizations, what it takes to close the gap, and how to rethink SaaS resilience and control. You’ll walk away with a clearer picture of what happens when identity fails, where your recovery plan might have gaps — and a practical roadmap for getting identity resilience right.

Key takeaways:
• Why identity is a blind spot — and what happens when it fails
• How SaaS resilience differs from traditional backup and recovery, and what that means for your strategy
• What a practical approach to identity resilience looks like, and how to build one

Speakers: Paul Robichaux

Paul Robichaux

Microsoft MVP. Senior Director of Product at Keepit, Keepit

Paul Robichaux is Senior Director of Product Management at and a Microsoft MVP (Most Valuable Professional) – a title he has been awarded every year since 2003. Paul has worked in IT since 1978 and held a number of CTO and senior product development positions in the software industry. Paul is a prolific contributor to the Microsoft community: He is the author of an impressive amount of books and articles about Microsoft technologies, including the best-selling , a contributing editor for , and produces a continuous stream of videos, podcasts, and webinars. He is based in Alabama in the United States.